Terms & Conditions

The Travel Outlet of Virginia, Inc. offers access to and use of our site to you, the customer, subject to your acceptance without modification of the terms and conditions contained herein. By using or obtaining any content, materials, data, information, products, or services through our site, you agree to the following Terms.

LIMITATION. You may use our web site for personal and non-commercial purposes only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, upload, post or sell any information, software, products, or services obtained from this Web site. Trademarks, logos and service marks displayed on our site are our, and our Suppliers', registered and common law marks. Use of and access to our site do not grant you any license or right to use any of the trademarks.

LIABILITY DISCLAIMER. ALL INFORMATION, CONTENT, DATA, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. THE TRAVEL OUTLET OF VIRGINIA, INC. AND ITS SUPPLIERS MAKE NO WARRANTY OF ANY KIND REGARDING OUR SITE. ALL INFORMATION, PRICES, AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY THAT OUR SITE WILL BE ERROR-FREE, UNINTERUPTED, OR SECURE. ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS AND TIMELINESS OF CONTENT ON OUR SITE ARE FURTHER DISCLAIMED.

WE SHALL NOT BE RESPONSIBLE FOR BREACH OF CONTRACT OF ANY INTENTIONAL OR CARELESS ACTIONS OR OMISSIONS ON THE PART OF SUCH SUPPLIERS, WHICH RESULT IN ANY LOSS, DAMAGE, DELAY, OR INJURY TO YOU OR YOUR TRAVELING COMPANIONS OR GROUP MEMBERS. UNLESS THE TERM "GUARANTEED" IS SPECIFICALLY STATED IN WRITING ON YOUR TICKETS, INVOICE, OR RESERVATIONS ITINERARY, WE DO NOT GUARANTEE ANY OF SUCH SUPPLIERS' RATES, BOOKINGS, RESERVATIONS, CONNECTIONS, SCHEDULING, OR HANDNLING OF PERSONAL EFFECTS AND LUGGAGE.

WE SHALL NOT BE RESPONSIBLE FOR ANY INJURIES, DAMAGES, OR LOSSES CAUSED TO ANY TRAVELER IN CONNECTION WITH TERRORIST ACTIVITIES, SOCIAL OR LABOR UNREST, MECHANICAL OR CONSTRUCTION FAILURES OR DIFFICULTIES, DISEASES, LOCAL LAWS, CLIMATIC CONDITIONS, ABNORMAL CONDITIONS OR DEVELOPMENTS, OR ANY OTHER ACTIONS, OMISSIONS, OR CONDITIONS OUTSIDE OUR CONTROL.

THE TRAVELER ASSUMES COMPLETE AND FULL RESPONSIBILITY FOR, AND HEREBY RELEASES THE AGENT FROM, ANY DUTY OF CHECKING AND VERIFYING ANY AND ALL PASSPORT, VISA VACCINATION, OR OTHER ENTRY REQUIREMENTS OF EACH DESTINATION, AND ALL SAFETY AND SECURITY CONDITIONS OF SUCH DESTINATIONS, DURING THE LENGTH OF THE PROPOSED TRAVEL.

FOR INFORMATION CONCERNING POSSIBLE DANGERS AT INTERNATIONAL DESTINATIONS, CONTACT THE TRAVEL ADVISORY SECTION OF THE US STATE DEPARTMENT AT 202.647.5225.
FOR MEDICAL INFORMATION, CALL THE US CENTER FOR DISEASE AT 404.332.4559 OR VISIT THEIR WEBSITE, WWW.CDC.GOV.

BY EMBARKING UPON HIS/HER TRAVEL, THE TRAVELER VOLUNTARILY ASSUMES ALL RISKS INVOLVED IN SUCH TRAVEL, WHETHER EXPECTED OR UNEXPECTED. THE TRAVELER IS HEREBY WARNED OF THE ABOVE RISKS AS WELL AS POSSIBLE TRAVEL INDUSTRY BANKRUPTCIES AND MEDICAL AND CLIMATIC DISRUPTIONS, AND IS ADVISED TO OBTAIN APPROPRIATE INSURANCE COVERAGE AGAINST THEM, WHICH IS AVAILABLE AT AN EXTRA COST THROUGH THE TRAVEL OUTLET.

THE TRAVELER'S RETENTION OF TICKETS, RESERVATIONS, TOUR DOCUMENTS, CRUISE DOCUMENTS, TRAVEL AGENCY INVOICE OR BOOKINGS AFTER ISSUANCE SHALL CONSTITUTE A CONSENT TO THE ABOVE AND AN AGREEMENT ON HIS/HER PART TO CONVEY THE CONTENTS HERETO TO HIS/HER TRAVEL COMPANIONS OR GROUP TRAVEL MEMBERS.

LINKS. Our site contains links to other sites which we do not control or operate. These links are provided for your convenience and reference. You are free to access these other sites, but you do so at your own risk.

PRIVACY. Use of our site is subject to our Privacy Policy. Acceptance of our Terms and Conditions warrants acceptance of our Privacy Policy.

IMPORTANT:

Please check your travel documents when you receive them. You may call us at 1.800.766.9089 for any questions.

1. CHECK-IN: Minimum check-in time for domestic flights is 1 hour; 2 hours for international flights. Picture I.D. required on all flights.
   
   
2. RECONFIRMATION: Reconfirm the use and time of flights at least 24 hours prior to departure for domestic U.S. flights; Reconfirm international flights at least 72 hours prior to departure. Reconfirmation is mandatory in Florida, Canada, Mexico, Hawaii and all international destinations. Failure to reconfirm may result in the loss of your reservation. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations.
   
   
3. EXCURSION & PROMOTIONAL FARES: Most discount fares involve restrictions. A change in carrier(s), flight(s), time(s), or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
   
   
4. If your plans change en route, apply the value of your tickets toward a re-issued one. It is not necessary to purchase a new ticket. If a refund is due, obtain a receipt from the airline.
   
   
5. Departure times, flights and fares are based on current tariffs that are subject to change without notice.
   
   
6. TICKETS: Canceled or unused tickets must be returned for proper credit to your account. Lost, stolen or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge.
   
   
7. HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel(s).
   
   
8. TOUR/PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a Minimum Number of passengers traveling: if the number of passengers falls below the minimum required, a surcharge may be imposed on all other passengers.
   
   
9. IMPORTANT!! If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you - do not leave the counter. Check your ticket, if the status box shows "OK" for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to speak with a supervisor.
   
   
10. We reserve the right to charge processing fees in the event of refunds, cancellations or special services.
    
    
11. Proof of identity is required for both domestic and international travel. Without proper identification, a passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents.
    
    

We Strongly Recommend Travel Insurance.

WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES

Hopefully there will not be any more airline bankruptcies, but it has to be recognized that they might occur. You should know how they might affect you.

1. If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy.
   
   
2. Travel agents are not allowed to refund tickets on airlines that have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines; we are required by laws to comply with the airline orders.
   
   
3. If an airline declares bankruptcy it might continue service, limited service, or stop service completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier.
   
   
4. To protect yourself we urge you to consider travel insurance. There are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies. Ask us about them.
   
   

The Travel Outlet and its agents endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved.

We cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket, will be the lowest possible fare at departure time. Please contact this agency before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements.

PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruise or service.

SERVICE CHARGES: We reserve the right to charge a processing fee in the event of a refund or cancellation in addition to any charge imposed by airlines, hotels, tours, cruise companies or any other travel provider.

Refunds from airlines, tour companies, cruise lines and hotels will be made to our customers only after we have received the monies from those sources.

TERMS: NET CASH - Monthly carrying charge of 1 1/2 % added to past due accounts.

The Travel Outlet
5347 Lila Lane, Suite 101 & 106
Virginia Beach, VA 23464
Tel: 757.424.3311 or 1.800.766.9089
Fax: 757.424.7320